We're Here to Help
Get support for Majik's Music Studio.
Email: [email protected]
Response Time: Email support with response within 48 hours.
Common Issues
Setup Wizard not completing
The Setup Wizard downloads ACE-Step model weights (~6 GB) and your preferred LLM on first launch. Ensure you have a stable internet connection and enough disk space (~10 GB total). If a download stalls, restart the app — it will resume where it left off.
Generation fails (“Model not found”)
Ensure the ACE-Step model weights are downloaded. Open Settings → Models and verify ACE-Step is installed. If not, re-run the Setup Wizard from Settings. Requires ~6 GB of free disk space.
Chat doesn’t respond (LLM configuration)
You need an LLM configured for the chat assistant. Go to Settings → Models to download a local model or connect an API provider (OpenRouter, Anthropic, OpenAI, etc.). 15+ presets are available.
MP3/M4A export not working
MP3 and M4A export requires ffmpeg. Install it by running: brew install ffmpeg in Terminal (requires Homebrew). Then restart the app. WAV and FLAC export work without ffmpeg. See Help inside the app for details.
License key not accepted
Ensure you’re pasting the full key including the MS1- prefix. Keys are case-sensitive. You can recover your key at majiks.studio/license using the email from checkout. If problems persist, email [email protected] with your order confirmation.
System Status
Community
Discord: discord.gg/majiks
GitHub: github.com/Majiks-Studio/majiks-music-studio
Twitter/X: @MagicUnicornTech